FAQ
1.How about sample policy?
A: If we have the sample in stock and just general products, we will provide free samples. if not,we
need samples fee, the sample fee will return back after place an official order to us! Express fee is paid by the customer.
2. How we can make an order?
To make an order, please follow these steps:
1) Look at our catalog
2) Email us the the code of the style you wish to order with the quantity needed for each style.
3) We will reply with a price quotation
4) Confirm your order
5) We will inform you the "ready date"
6) Arrange payment for your order
3. Do you supply custom packaging and accept OEM?
A: Yes, We accept custom package box with your own logo. When the quantity of your order reaches to 1000pcs, we can do packaging with your own design. The price of the box is based on style and material.
4.Which shipping way is available?
1)By sea to your nearest port;
2)By air to your nearest airport ;
3)By express (DHL,UPS,FEDEX,TNT,EMS, etc. )to your door;
We will provide tracking number ASAP after the goods shipping out.
5.Which payment way is workable?
1)PayPal;
2)Western Union;
3)T/T (About 50% deposit, 50% before shipment after presentation of ready cargo).
6.Shipping ways and lead time:
1)EMS : Around 10-15 working days
2)DHL : Around 3-5 working days
3)FEDEX : Around 4-6 working days
4)UPS/TNT : Around 6-8 working days
5)AIR : Around 5-7 working days
6)SEA : Around 15-30 working days
For some new or special lashes, the lead time will be vary depends on quantity/style and order component.Please contact us for further information.
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